Refund Policy

Thank you for choosing our cakes shop. We are dedicated to providing you with freshly baked and beautifully designed cakes. If you are not satisfied with your purchase, we are here to help.

Refund Eligibility

Refunds are available for cakes and bakery products under the following conditions:

• The refund request must be submitted within 3 days of purchase.
• Refunds are available only if the product is defective, damaged, or does not meet the agreed design specifications.
• Refunds are not available for custom cakes, personalized orders, or cakes that have been altered or consumed significantly.
• Products that have not been stored correctly (e.g., refrigeration required) after purchase are not eligible for a refund.

How to Request a Refund

To initiate a refund, please contact our customer support team via email at [email protected] or visit our shop with the following details:

• Your receipt or order number
• A description of the issue with the cake
• Photos of the product (if applicable)

Refund Process

Once your refund request is received, we will review your case within 2 business days. If approved, the refund will be processed through your original method of payment. Please allow 3-5 business days for the refund to be reflected in your account.

Non-Refundable Cases

Refunds are not granted under the following circumstances:

• Requests made after 3 days of purchase.
• Custom cakes, personalized orders, or special designs (unless a quality issue is identified).
• Cakes that have been consumed significantly.
• Products improperly stored by the customer.

Product Replacement Option

In cases where a refund is not possible, we may offer a product replacement as an alternative.

Contact Us

If you have any questions or need further assistance with your refund request, please reach out to our customer support team at [email protected] or visit our cakes shop.

We value your satisfaction and aim to provide you with the best cakes.